Migration Tool

This tool lets you migrate email. 

NOTE: Always migrate a test mailbox before starting your migration.

To get started:

1. Accept the Terms of Service.
2. Click Proceed.

Search for your current email provider in the menu. Email will migrate from this destination.

• If you cannot find your provider, enter one manually using Add Missing Provider in the menu (ex: the POP3/IMAP URL for your current email provider).
• When adding a missing provider a new window pops open. Enter the (POP3 or IMAP) hostname of your current email server. You can choose to use your IP address or not. Click Check it. You will need to get a green check mark.
• Choose OX App Suite Cloud (US) as your destination. Email will migrate to this destination.
• Enter a non-migration email in Additional information to track the migration status.
• Click Proceed

To confirm the source and destination mailboxes:

1. Enter the Username and Password for the existing mailbox. Click Check to confirm authorization.
2. Enter the Username and Password for the new mailbox. Click Check to confirm authorization. Remember that you must create your destination mailbox on the new email platform first.
3. Click Check to verify your entries are correct. Click Confirm.  
4. Select Immediately or Later for your migration. Click Proceed.

When you begin migration, the system will calculate the mailbox size and estimated duration.

Click Start migration to begin your migration.

Your migration will show as complete if there are no errors and you will receive an email confirmation. Check your destination mailbox for transferred data (login to your Ox App Email Suite online).

Your MX records should already be pointing at the OX toolbox if this service is an add-on to a valid hosting account. 

If this was a standalone service then the MX records will need to be reverted manually, you can find the records to use here.

After your MX records have resolved and mail is flowing to your new mailbox, you can perform a Delta migration. This will ensure any mail that was delivered during MX change will be migrated to your new inbox.

Please wait 24 hours before performing the migration.